We collected the most common questions from our customers here. If you cannot find what you are looking for, reach out via the Contact page.

Orders

How do I place an order?

Add the items you want to your cart, adjust quantities, and proceed to checkout. Creating an account is optional — you can order as a guest.

Can I cancel my order after placing it?

Yes, before the order is handed to the carrier. Use the "Cancel" button in My Account > Orders. Once dispatched, the return process applies.

How do I track my order?

You receive email notifications when the order is being prepared and shipped. Live status is available under My Account > Orders or the Order Tracking page.

Payments

Which payment methods do you accept?

Credit / debit cards (Visa, MasterCard, American Express)
Bank transfer / EFT
Cash on delivery (in selected regions)
Digital wallets (in selected countries)

Are my payments secure?

All payments are protected by 3D Secure. Your card data is never stored on our servers. We use SSL encryption and a PCI-DSS compliant payment provider.

Can I pay in installments?

Installment options depend on your card issuer and are shown at checkout. The number of installments and interest follow the bank's campaigns.

Shipping and Delivery

How long does delivery take?

Orders placed before 14:00 on weekdays are dispatched the same day, domestic delivery is 1–3 business days. See Shipping and Delivery for details.

Is shipping free?

Shipping is free for orders of 500 ₺ and above. Below that, a flat 49.90 ₺ fee applies.

Returns and Exchange

How many days do I have to return?

You may return within 14 days of delivery without stating a reason. Hygiene-sensitive items and custom-made products are excluded.

Who pays for return shipping?

For standard returns the shipping cost is on us — just use our contracted carrier.

Account

I forgot my password, what do I do?

Click "Forgot Password" on the login screen and enter your email. A reset link will be sent to you.

Can I delete my account?

Yes. Use My Account > Settings > Delete Account or submit a request via Contact. After legal retention periods, your data is permanently erased.

Other

Can I place a wholesale order?

For corporate sales and wholesale offers, please contact our team via the Contact page.

How do I stay updated on promotions?

Subscribe to our newsletter via the form in the footer, or follow us on social media to be the first to know about deals.