If you are not satisfied with a product, you may request a return or exchange under the right of withdrawal. This page complies with the Distance Contracts Regulation and the Consumer Protection Law.

Right of Withdrawal

You may exercise your right of withdrawal without giving any reason within 14 days of delivery. After notifying us, you have an additional 14 days to ship the product back via our contracted carrier.

Return Conditions

The product must be returned in its original packaging, unused and with all accessories.
The invoice and return form must be included (digital invoices are accepted automatically).
Products that cannot be returned for hygiene reasons (food, beverage, personal care) are outside the scope once opened.
Made-to-order or customized products are not eligible for withdrawal.

Return Process

Create a request: Select the order in My Account > Orders and click "Return Request".
Approval: We reply by email within 24 hours.
Shipping: Use the return code in the approval email to hand the parcel to the contracted carrier. Return shipping is on us.
Inspection: After arriving at our warehouse, we inspect within 1–3 business days.
Refund: Once approved, the refund is issued to the original payment method within 10 business days.

Exchange

For size, color or model exchanges, the same return process applies. You then place a new order for the desired item.

Refund Timelines

Payment Method	Refund Time
Credit Card	3–10 business days (depends on bank)
Bank Transfer / EFT	Within 3 business days
Cash on Delivery	IBAN is requested; refund within 5 business days

Damaged or Incorrect Items

If the delivered product is damaged or incorrect, contact us within 48 hours via the Contact page, including the order number and photos. In this case all costs, including shipping, are ours and a replacement is shipped as soon as possible.

Contact

For any question about returns or exchanges, reach us via the Contact page or create a ticket in My Account > Support.