We keep your shopping experience fast, secure and transparent. The details below apply to all domestic and international deliveries.

Carriers

Orders are dispatched via our contracted carriers: Yurtiçi Kargo, Aras Kargo and MNG Kargo. The optimal carrier is selected automatically based on region and package volume.

Shipping Fees

Order Total	Shipping Fee
0 ₺ – 499 ₺	49.90 ₺
500 ₺ and above	Free

International shipping fees are calculated at checkout based on country and volume.

Processing and Delivery Time

Order Confirmation: Sent via email immediately after payment.
Preparation: Orders placed before 14:00 on weekdays are dispatched the same day.
Delivery: 1–3 business days domestically; 2–5 business days in rural areas.
Weekends: Orders after Saturday 14:00 and on Sunday are dispatched Monday.

Order Tracking

As soon as your order is dispatched, the tracking number is emailed to you. You can also follow its status under My Account > Orders or the Order Tracking page.

Delivery Conditions

If the package is damaged or wet, please ask the courier to issue a report before accepting the parcel.
Damage reported within 24 hours after delivery qualifies for replacement.
If no one is available at the address, the carrier attempts delivery up to 3 times before returning the parcel.

International Delivery

We ship to the EU, United Kingdom and the Caucasus region. Customs duties and taxes are payable by the recipient. Estimated delivery time is 5–10 business days.

Need help?

For any shipping-related questions, reach out via the Contact page or email us with your order number. Our team replies weekdays between 09:00–18:00.